IndianOil, BPCL open toll free complaint lines

Tags: Petroleum
The latest business for call centres has come from the ministry of petroleum and natural gas that has introduced toll free numbers for complaint number for consumers.

As part of the exercise, the three petroleum marketing companies Indian Oil Corporation, Bharat Petroleum Corporation and Hindustan Petroleum Corporation have separately provided toll free numbers for complaint registration and follow up on the complaints. For complaints relating to IndianOil the customers can dial toll free number 18002333555 from anywhere in the country and for the complaints relating to BPCL the toll free number is 1800222725. In the case of HPCL, the company has provided two separate toll free numbers: 18002333777 for LPG and 18002333999 for petrol and high speed diesel (HSD)

“The unique mechanism of using toll free telephone numbers through call centres makes it more convenient, easy and effective to enable customers to air their complaints and follow up on such complaints,” said an official statement.

The call centres are being operationalised region-wise to facilitate the customers lodge complaints in local language. The customers are given a registration number and those customers who wish to know about the status of the complaints could ring up the call centres on the same toll free numbers. “The field officers of the OMCs have been directed to attend to the complaints/grievances satisfactorily at the earliest,” said the statement.

The idea to make available toll free complaint numbers to the customers was mooted at an industry review meeting chaired by Murli Deora on August 19, 2008 in Delhi. In addition to this, the companies have also geared up their normal grievance redressal mechanism in the wake of the directions given by the Minister in the said meeting. Accordingly, the companies have started advertising the details of the companies’ officers, offices and the dedicated days and hours for meeting them personally.

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