RIL finally gets retail going, set to turn a profit

Tags: News

Recast supply chain, flexible policies turn around business

Billionaire Muk­esh Ambani’s Reliance Retail is poised to perform a rare feat in India’s notoriously complex retail market by finally turning a profit.

The time and cost involved, however, could put off global and local rivals from even trying to copy it. It took Reliance Retail, part of Ambani’s Reliance Industries, seven years of losses, bruising trial-and-error and over $1 billion in investments to find a formula that works for India, the world’s fifth largest retail market and one of its fastest growing.

This seemingly inexhaustible combination of financing and patience has given Reliance an edge over smaller local rivals that lack its deep pockets, and global chains like Carrefour and Walmart Stores, which would have to invest vast amounts of capital, time and energy to set up retail shops in India but reap miniscule initial returns.

“No global chain will pour money immediately to build up a business here even if they can,” said Saloni Nangia, president of retail consultancy Technopak India. “They will be cautious about their investments, keeping in mind the political landscape in India and shareholder sentiment back home.”

With 1.2 billion people and a rapidly growing middle class, India’s potential has long beguiled retailers but regulatory uncertainty, poor infrastructure and opposition from politically powerful small traders has kept most global chains at bay.

The government gave foreign supermarket chains the green light in September 2012, but then left it up to individual states to enact the legislation.

Many didn’t, fearing a backlash from local traders. So far, only Britain’s Tesco has announced it would make a relatively modest $110 million foray into two states. Executives at Walmart and Carrefour, which operate wholesale outlets in India, have said they are awaiting regulatory clarity and the outcome of national elections next month before setting up retail shops.

Ambani, India’s richest man and majority shareholder of a company with a $15 billion cash pile and the world’s largest oil refinery, took advantage of this absence of major league competitors to set up his own version of a global retail chain.

Reliance Retail recently gave Reuters exclusive access to its state-of-the-art warehouse. Several senior executives also gave Reuters rare details about the company’s operations but all declined to be identified because of a company policy that prohibits them from speaking to the media.

Since it was established in 2006, Reliance Retail has revamped its supply chain and decentralised decision making to ensure flexibility. From September, it has opened stores at the rate of almost one a day even as India’s economy grows at its weakest pace in a decade.

Reliance Retail, which at end of December had 1,577 stores, expects to post a profit by the end of this financial year, partly due to stronger sales at its grocery business, the largest contributor to revenue, said one senior company official.

The retailer posted an operating profit of Rs 106 crore for the three months ended December 31, 2013, its first-ever quarterly profit. Revenue grew 38 per cent year-on-year in the same period and same-store sales rose by just over one-fifth.

Reliance Retail did not give comparative figures or disclose income numbers, but its quarterly sales and revenue were far ahead of local rivals Future Retail and Trent, which operate loss-making hypermarkets.

“If Reliance is able to sustain its success, it will prove that modern retail as a business can be profitable in India,” said Harminder Sahani, managing director of Gurgaon-based retail consultancy Wazir Advisors.

Reliance Retail’s quarterly revenue was $641 million, almost twice as much as Future Retail’s revenue for the same period and far more than Trent’s $45.7 million. Same-store sales at Future Retail, majority owned by Future Group, rose 3.3 per cent during the December quarter, while analysts said Tata Group’s Trent saw an increase of less than 10 per cent for the quarter.

Reliance’s growth has turned it into a formidable competitor for any global retailer that ventures into India, and regulations that currently favour local companies mean it is likely to keep its edge.

Foreign retailers must partner with a local company, and can own a maximum 51 per cent stake in the joint venture. They must also source at least a third of their products locally, conditions that have spooked several global retailers.

“The competitive landscape will change now because Reliance is scaling up quickly, is turning around and will be in a better position to fight pricing wars with foreign chains,” said Wazir Advisor’s Sahani

Even with these comparative advantages, Reliance Retail faces an uphill battle for growth. When Ambani first set up the company, he envisioned a $20 billion business by 2011, a goal that proved wildly ambitious.

Last year, Reliance Retail set a target to grow revenue to a more modest $6-$8 billion by 2016-2017. Reliance generated just $1.8 billion in revenue in the nine months through December, a tiny fraction of India’s $500 billion retail industry dominated by small, mom-and-pop shops.

The growth of a westernised, and more affluent, middle class that prefers hypermarket-style shopping is likely to favour Reliance.

The company is also benefiting from a rise in nationalist sentiment among the influential individual traders, who eased their stance towards home-grown retail chains after foreign retailers started circling, Technopak president Nangia said.

Reliance Retail was forced by local traders and politicians to shut its shops in the states of Uttar Pradesh, West Bengal and Jharkhand shortly after their launch several years ago. It now has 36 stores selling fresh produce in these states, its website shows.

As it built up its network, Reliance Retail went through several management reshuffles.


  • Common test will safeguard sanctity and bring accountability to medical profession

    Recalling its order of 2013, the Supreme Court paved the way for the all-India common entrance test, the national eligibility-cum-entrance test (NEET)


Stay informed on our latest news!


Amita Sharma

Political rhetoric makes for counter poetry

Poetic flourishes flavour politics. Ghalib and Hafez flowed profusely to ...

Zehra Naqvi

Watch your words, for they can kill

You must’ve heard the ph­rase ‘if looks could kill’. Ever ...

Dharmendra Khandal

Biodiversity day has come and gone. Yet again

Every year on May 22, world celebrates international biodiversity day. ...


William D. Green

Chairman & CEO, Accenture