Mindtree provides app support to SITA’s SFS
Mar 12 2014
SITA’s new SFS, based on Oracle’s eBusiness suite, consolidates all internal and external finance processing across the globe for 200 countries, encompassing 310 entities. SFS enables a central finance shared function for all receivables and payables activities across its global network of suppliers, airlines and airports.
Mindtree will provide global level-2 and level-3 application support for SFS for a period of three years, including database administration and monitoring, consulting services and evolutionary maintenance to improve operational efficiencies, application enhancements, customisations and new report generation, the company said.
“Together, Mindtree and SITA have had a successful relationship for more than seven years, delivering next generation technology solutions to airlines, airports and in turn millions of passengers across the world,” said Krishnakumar Natarajan, MD and CEO, Mindtree. “We have been operating and supporting SITA’s billing and invoicing systems for more than five years and we are excited to be part of this transformational journey to further enhance SITA’s ability to serve their customers more efficiently. This partnership also cements Mindtree’s position as a leading provider of Oracle-based solutions,” he added.
Mindtree has set up a support centre of excellence to help SITA reduce their support and operational costs. This centre will reduce the number of support tickets, provide greater insights into billing and collections and reduce delivery time through agile management of change requests, the statement said.