Let me tell you a secret. More than half of the much-touted customer relationship management software installations are a flop

Some optimists think India is moving forward. But the not-so-optimists on the other hand show us a different picture

On a Sunday morning along the shores of Kozhikode beach waves sweep the sand in ea­rnest. The wind drunk on saltiness feels up the leaves

Bang in the middle of India’s most populated city, Mumbai, is Sanjay Gandhi National Park (SGNP), the area of which is 104 sq km. It has two huge lakes,

Bang in the middle of India’s most populated city, Mumbai, is Sanjay Gandhi National Park (SGNP), the area of which is 104 sq km. It has two huge lakes,

Social media should be used to formulate inclusive plans for the country said planning commission member Arun Maira. Championing for the cause of inclusiveness and transparency

Corals or mongas are no strangers to Indians. How many of us have been told by astrologers to wear a monga to change our destiny? The deep orange-ish red

We have discussed about the importance of customer relationship management (CRM) and customer delight in this column several times in the past. And you all know the importance of