TCS, HCL enter into agreements with Nokia
Jan 17 2013
The day also saw HCL Technologies announcing that it has entered into a long-term, global IT infrastructure management outsourcing services (IMS) agreement with Nokia. The scope of the engagement includes data centre, network management, end user computing services and cross-functional service management across Nokia's global IT infrastructure operations.
(PTI adds: Nokia said it will outsource the IT function to Indian technology firms TCS and HCL Technologies, a move that will see the Finnish handset maker cutting up to 300 jobs. Nokia plans to transfer certain activities and up to 820 employees to HCL Tech and Tata Consultancy Services as part of the process, it said in a statement.)
In the case of TCS, it will support and develop Nokia’s core applications for enterprise resource planning (ERP), customer relationship management (CRM), product lifecycle management (PLM), supply chain management (SCM), enterprise information management (EIM) and corporate functions (COF) across the world. As a part of this engagement, TCS will work with Nokia in realizing its future IT roadmap, driving consolidation, rationalisation and simplification of applications and also enabling business transformation across the core portfolios, TCS said in a statement.
“Over the years, TCS has built a strong reputation as a partner that drives simplification and business enablement using its transformational framework that allows companies to drive significant next generation benefits. This deal with Nokia reflects our capability and commitment to the Nordic region. We are delighted to partner with Nokia and contribute to its future evolution,” said, Amit Bajaj, head — Nordic and Baltic Region, TCS.
TCS’ Nordic operations comprise over 4,500 professionals working across Sweden, Finland, Norway, Denmark and Iceland, servicing leading Nordic companies such as Nokia, Ericsson, TDC, ABB, Telenor, NETS and SAS. It had recently been recognized by a KPMG survey of 340 top Nordic companies as the No. 1 company in terms of customer satisfaction for the third consecutive year, the statement added.
On the other, HCL will be deploying its MTaaS and MyCloud solutions with Nokia. The associated IT infrastructure transformation programme will leverage HCL’s enterprise of the future (EoF) framework to provide a new infrastructure-operating platform for Nokia. The deal is an extension of HCL’s engagement with Nokia, wherein it was delivering global service desk and desktop management outsourcing services since 2009.
R Srikrishna, executive vice president and head - global infrastructure services for HCL Technologies, said, “This new extended engagement is a testimonial of the business impact, delivery excellence, continuous improvement and the trust that we have delivered to Nokia ever since the start of our relationship with them. Nokia has a very large, diversified and complex IT operations landscape and we are confident that our ability to align IT operations with business processes will enable us to take the end user experience at Nokia to a new level.”