The Central Board of Direct Taxes (CBDT), which supervises the functioning of the I-T department, has asked all Chief Commissioners of the department to ensure that grievance applications are not keep pending for a long time.
According to official data compiled till June 23, a total of 5,283 grievances are pending in various wings of the I-T department with 1,604 such pleas pending for more than one year.
Taxpayers grievances in the I-T department vary from timely credit of refunds, problems related to filing of tax returns and similar issues.
"Pending grievances shall be reviewed and authorities concerned reminded for redressal on weekly basis and special focus shall be on grievances pending for more than one year and every effort shall be made to redress such grievances on priority basis," the CBDT wrote to the top I-T officers of various zones in the country recently.
The decision to speed up action in this regard was taken by the CBDT after a meeting of all the ministries and departments was held by the Department of Administrative Reforms and Personnel Grievances (DARPG) where the pending public pleas of the I-T department were also discussed.