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"Stimulating consumer demand and creating confidence in institutions
and markets is one of the focal areas for tackling the situation.
This requires products that meet standards of quality and services
that have an assurance of safety," Patil said after inaugurating
a meet of the Committee on Consumer Policy, an ISO body, here.
Highlighting that the impact of the financial meltdown on India
has been less because of strong domestic consumer demand, the President
said, "... For us consumer protection is of great significance both
as part of a sound business approach as well as for achieving the
broader goal of national economic growth."
Stressing on evolving a network of institutions to safeguard
interest of consumers, Patil said, "A legal system and a strong dispute
redressal mechanism must also be in place. This can make consumer
protection effective and meaningful, nationally and internationally."
"We have a Consumer Protection Act at the national, state and
district levels. These courts have delivered landmark judgments in
many spheres and have been a constant source of hope to consumers,"
the President said.
The President said standards play a key role in consumer protection
and consumer organisations need to play a more meaningful role for
developing standards both at national and international levels.
"In a globalised world, companies are producing the same product
in more than one country or have a process of production, where various
components are produced in different countries and, thereafter, these
parts are assembled in a country not involved in the manufacturing
of parts," Patil said.
"In such a scenario, countries should look at a coordinated
approach to meet the needs of consumers satisfactorily by developing
standards that take into account their concerns," Patil said, adding
that a common set of accepted standards between countries to promote
international trade will avoid unnecessary trade disputes.
Patil said that guidelines developed by the Committee on Consumer
Policies (Copolco), one of the important bodies of International
Organisation for Standardisation (ISO) should be used by countries
to disseminate the information and thus empower the consumers.
Speaking on the occasion, Consumer Affairs and Food Minister
Sharad Pawar said that health regulation is now seen as an integral
part of the recovery process in the wake of the global economic crisis.
"This understanding also recognises that interests of both consumers
and business have to be reconciled in a mutually reinforcing framework,"
Pawar said.
High standards of manufacturing and service delivery help the
country become more competitive, apart from benefiting the consumers.
"Therefore, consumer protection and emphasis on quality and standards
are an integral part of any development strategy," he noted.
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