Tech Mahindra has intensified its efforts to synergise the operations of its business process outsourcing (BPO) arm and Satyam BPO, formerly Nipuna Services, to offer wider range of services to its clients.

According to a person close to the development, Sujit Bakshi, president, corporate affairs, Tech Mahindra, had camped in Hyderabad for two days to speak to the management team of Satyam BPO and understand its working and its strengths.

Tech Mahindra BPO offers integrated services across enterprise support functions such as finance and accounting, human resources, enterprise support and market research and data analytics. While Satyam BPO, which had been second in a global outsourcing survey, leads in high-end services such as specialty space, offering services in manufacturing support, geospatial, visualisation, and artwork and pack management to Fortune 500

companies.

“He spoke to the management team and met the various business leaders from the sales team to the delivery guys. He evaluated the service offerings that Satyam BPO offers to its customers. He also took stock of the revenues, utilisation and other measures of profitability," the person told Financial Chronicle.

Tech Mahindra has strong offerings in telecom solutions. “With the integration, we can also offer banking solutions. This is the next phase of the acquisition,” he said.

The person though was noncommittal about whether there would be any job cuts at Satyam BPO following the merger, saying that the issue did not come up for discussion, because manpower requirements had still not been evaluated.

A Tech Mahindra spokesperson refused to comment on the issue saying the company is still looking at its options, before making a final decision. Tech Mahindra employs about 3,600 employees in its BPO arm. Satyam BPO too has an equivalent number of staff.