India can retain predominant position in KPO

Tags: India, KPO, Companies
Knowledge process outsourcing (KPO), in which India holds sway with a potential 12 billion

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dollar market by 2010, is expected to grow and maintain its leadership with stable government policies despite the global recession, according to a

leading KPO firm.

"India has competitive people costs, which is sustainable at least for the next seven to ten years. There is an established ITES (Information-Technology Enabled Services) sector with good management, plus a reasonably sized talent pool in many areas ...

All this, coupled with fairly stable government policies, could help India in its quest to maintain leadership in the KPO sector by a wide margin," Chandu Nair, President and Director of Scope e-Knowledge Center, a leading KPO company, told PTI.

According to an earlier estimate of the National Association of Software and Service companies (NASSCOM), the apex business association, the KPO sector is expected to be worth USD 17 bn by 2010 (worldwide), of which USD 12 bn would be outsourced to India.

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