Genpact India, Tata Consultancy Services BPO, WNS Global Solutions, Aegis and Wipro emerged top business process outsourcing exporters in India during last financial year.

Others that figure prominently in first 15 BPO companies in the pecking order are Firstsource Solutions, Infosys BPO, Aditya Birla Minacs Worldwide, EXL Service, Hinduja Global Solutions, Intelenet Global Services, HCL — business services, HOV Services, 3i Infotech and Mphasis.

According to industry body Nasscom, India is positioned as knowledge services powerhouse with 70 per cent share of $2.9 billion global industry with revenue of $2 billion, generating employment for 70,108 people in over 100 firms.

The report compiled by Nasscom along with Crisil, global knowledge services s­ourcing industry including market & business research, data manageme­nt, data analytics and legal services have generated $2.9 billion revenues in 2010-11.

“While the global macro-economic situation continues to be uncertain, BPO industry in India has been rapidly transforming itself to offer end-to-end services for its customers. Industry has expanded to new service lines marking movement of industry up the value chain. Knowledge services' sourcing is the next wave of global sourcing," president, Nas­scom, Som Mittal said.

Global economic downturn in 2008 was inflection point for BPO sector in India and enabled the industry to move towards BPO 3.0 characterised by transformative service delivery and building a team of knowledge workers, he said.

On a query relating to impact of recent global economic crisis in Europe and US, Mittal said, “There is no cutting at this point. We do not see any reasons to revise our outlook. We had factored in a little bit of uncertainty when we gave the 16-18 percent growth outlook.”

The industry has become one of the most significant growth catalysts for Indian economy. In last decade, it has grown 18 times in size to reach 16.9 billion including domestic sales in 2010-11. Direct and indirect employment creation is also estimated at 4.5 million people, the report said.

Industry officials also felt no change in the growth trajectory for the sector. “The market is choppy and vol­atile at the moment but in the medium to long term, there will be no direct impact on BPO sector,” vice-chairman, Genpact India, Pramod Bhasin said. Busin­ess technology offi­cer, Wip­ro BPO, Nithya Ra­mkumar said, “I do not see any major impact in BPO sector from global economic crisis.”

“People are concerned about macro-economics. But, the industry is better than it ever was. Firms are doing well individually as client base is healthy,” global CEO, Hinduja Global Solutions, Partha Desarker said.