Sequoia Capital-funded 24/7 Customer, which foc­uses on online predictive customer experience solut­ions, said it plans to recruit over 5,000 social and inter­active media (SIM) adviso­rs in India by March 2012. Globally, the firm empl­oys over 9,000 people currently with 3,800 in India.

The firm has added 1,000 employees for SIM services in the past nine months. The new employees will be part of SIM teams based in 24/7 Customer’s delivery centres in Bangalore and Hyderabad.

24/7 Customer provides Px Solutions, which focus on containing end-users on websites by predicting their problems and resolving them in real time, to Fortune 500 companies across the telecom, BFSI, travel and retail verticals.

Animesh Jain, chief delivery officer (India), 24/7 Customer, said, “Px Solutions redefines online customer service. In the last couple of years, we have seen a rapid adoption of Px solutions by our customers. Given the growth we exp­ect to continue in this ar­ea, we are looking to hire social and interactive media advisors who can provide dig­ital service experience thr­o­ugh smart interactions.”

According to 24/7, careers in SIM offer candidates a unique opportunity to be part of reshaping the future of customer service as they learn to support emerging digital trends for Fortune 500 companies using predictive technology.