Chennai

Ashok Leyland forms new division for customers

The life-time spend of a commercial vehicle is 10 times that of the cost of the vehicle. No wonder, why commercial vehicle manufacturer Ashok Leyland is keen on bringing back its customer even after the sales.

In order to augment its after-sales revenue pools, the company is now in the process of launching a few initiatives under a new division- Customer Business Solutions- that will improve the stickiness of the customer. A co-branded fuel card is the first step in this direction.

Plan to phase out plastics in packaging remains on paper

The deadline to phase out non-recyclable multi-layered plastic used in the packaging of a wide variety of FMCG products has already passed. However, neither the central government has taken any step to implement the notification nor the industry has initiated steps to discard multi-layered packaging.

The Plastic Waste Management Rules notified by the ministry of environment, forest and climate change in March 2016, had stipulated that the “manufacture and use of non-recyclable multi-layered plastic if any should be phased out in two years time”.

Plan to phase out plastics in packaging remains on paper

The deadline to phase out non-recyclable multi-layered plastic used in the packaging of a wide variety of FMCG products has already passed. However, neither the central government has taken any step to implement the notification nor the industry has initiated steps to discard multi-layered packaging.

The Plastic Waste Management Rules notified by the ministry of environment, forest and climate change in March 2016, had stipulated that the “manufacture and use of non-recyclable multi-layered plastic if any should be phased out in two years time”.

Off-season is the new season to travel

Off-season is the new season as far as travel is concerned. Travel service providers are seeing significantly higher growth in bookings during this time due to lower tariffs of hotel rooms and airlines.

Mortality rate among diabetic patients thrice the non-diabetics

Mortality rate among Indians with diabetes is three times more than those without it, finds a study. Underweight diabetic patients are at a higher risk of all-cause mortality than obese people.

In a first of its kind study conducted by Madras Diabetes Research Foundation (MDRF) comparing mortality rate among diabetics and non-diabetics in India, it was found that those suffering from the disease had a mortality rate of 27.9 per 1,000 person-years against 8 per 1,000 person-years among those without the ailment. 

Govt dividing retail trade with new e-commerce policy: RAI

The Retailers Association of India (RAI) has alleged that the government is dividing retail trade into online and offline by introducing new e-commerce policy, while the country is moving in the direction of omni-channel. It rued that the body was not asked by the government to deliberate on the new policy.

“The Department of Industrial Policy and Promotion (DIPP) is considering a new policy for e-commerce just two years after it issued norms for the firms involved in online trade business following marketplace model since 2016,” said RAI.

FMCG prices to go up in coming quarters

FMCG companies are likely to go for a price hike in the coming quarters as inflation and higher crude oil prices have started hurting the margins. “Most staple companies plan to take three to four per cent price hike during FY19 to pass on rising inflation costs,’ said Naveen Trivedi, Assistant Vice President of Institutional Equity at HDFC Securities.

Customers and firms want AI for different reasons

While Artificial Intelligence is increasingly being deployed by companies to ease their interactions with customers, a clear di-sconnect between the two entities in terms of AI preferences has come to fore. Customers in India are lo-oking for human-like qualities to be incorporated into Artificial Intelligence, while companies are more concerned about cost and return on investment.

Prime accounts for over one-third of Amazon sales

Having clocked the fastest growth among key markets, Amazon Prime in India now accounts for more than one-third of the e-commerce company’s sales.

Among the 17 countries where Amazon has its Prime service, India enrolled the highest number of customers in the first year. In the second year, it saw 100 per cent growth in customer acquisition, said Subbu Palaniappan, head, Prime member growth and engagement, Amazon India.

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