M Muneer

CEO and managing director, CustomerLab Solutions

My Stories

Feb 06 2012, 2216
Best companies are always at customers’ service
Let me tell you a secret. More than half of the much-touted customer relationship management software installations are a flop
Jan 30 2012, 2059
Effective communication must for customer loyalty
We have discussed about the importance of customer relationship management (CRM) and customer delight in this column several times in the past. And you all know the importance of
Jan 26 2012, 2051
The hidden jewel
Iran may not be in your list of must-visit countries but this hidden jewel of West Asia — Isfahan, also spelt as Esfahan — should be, if
Jan 23 2012, 2140
Focused marketing helps in getting loyal customers
A couple of years ago I had first experienced a leading hotel’s clubroom and had asked for papaya for breakfast. I think I stayed for two nights in that
Jan 16 2012, 2226
Retaining customers helps in dealing with tough times
Businesses that do not focus on customer retention and do not manage customer relationships fully are always managing churn and focusing on replacing the customers that got away.

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Debt’s the way
Retail investors need to be drawn to bond trading
A country requires both a healthy capital market and a liquid debt market for vibrant economic growth. India has had the first for a long time.

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