The centre will simulate and analyse innovative service delivery-related processes, people and other resources in areas of manufacturing, retail, telecom, banking and financial services and technology services, a press release issued here today said.
It will also address the gap of a formal practice and education in Services Science Management and Engineering (SSME), the release added.
The Center for Service Management and Engineering will undertake projects from services sector companies to model, simulate and analyse in-depth process, people and other resources required to make delivery more robust, agile and cost-effective. It will further document, publish and share project outcomes in open collaborative formats under Creative Commons License, the release said.
IBM India is working with universities and businesses to upgrade business and technology skills for a more competitive workforce.